Terms2017-11-17T13:17:38+00:00

Terms

TERMS AND CONDITIONS

Pearl King Travel (S993X), we act as the Global Travel Group plc in connection with the sale of travel products. Unless specified as the operator, The Global Travel Group plc is the agent of ATOL Protected Tour Operators and other principals.

For the avoidance of doubt, this web site is operated by Pearl King Travel (indicated “we”, “us” or “our” throughout these terms and conditions).

Use of this web site is subject to these terms and conditions and by using the web site you show your agreement the same. If you do not accept our terms and conditions, please do not use this web site. These terms and conditions together with our booking conditions, privacy policy and security policy, constitutes our agreement with you.

ALTERATIONS

We and our partners reserve the right, at any time without notice, to remove or cease to supply any product of service contained on this web site. In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.

All holiday offers shown are subject to availability, which may be limited. When it’s gone, it’s gone.

BOOKING CONDITIONS

We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions:-

1. DEFINITIONS

In these conditions:-

“package” means the prearranged combination of at least two of transport, accommodation and other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package when advertised and sold at an inclusive price. “Travel Product” means packages and any other travel related products including (without limitation) flight, rail and coach tickets and insurance; “operator” means any person who organizes travel products and sells them or offers them for sale through the Global Travel Group PLC or (where The Global Travel Group Plc is acting as the operator) The Global Travel Group Plc. Words denoting the singular include the plural.

2. LIABILITY

We act on the behalf of The Global Travel Group Plc in connection with the sale of travel products and unless specified as the operator, the Global Travel Group plc is an agent of the operator concerned. Accordingly, there is no direct contractual relationship between you on the one hand and us or (unless it is acting as the operator) The Global Travel Group Plc on the other hand. All the bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by law.

3. PAYMENT

A non refundable deposit is payable at the time of booking and the balance is payable by 12 weeks before your departure date.

4. CANCELLATION

In the event that you do not pay for the travel product specified within the time limits specified above we reserve the right on our own behalf and on behalf of the Global Travel Group Plc and the operator to cancel your booking of the travel product on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator’s terms and conditions and any applicable law.

5. REMINDERS

The receipt/invoice is your final account and no further reminder regarding payment will be sent.

6. THE GLOBAL TRAVEL GROUP PLC

Where the Global Travel Group Plc is acting as the operator in respect of the travel product specified we will provide their full tour operator terms and conditions relating to your holiday booking upon request at any time. You can also view them here.

6.1 LATE ARRIVALS / DELAYS

It is your responsibility to arrive at all departure points at the final times specified in the tickets and/or itineraries supplied. You must check –in good time. 3 hours for Intercontinental Flights, 2 hours for European flights and 90 minutes for UK domestic services is the recommended check-in times prior to your flight departure.

We do not accept the responsibility for the consequences for your late or non arrivals as specified above.

If you are booking connecting rail/coach/air etc services to the departure airport yourself, we advise to book flexible tickets in case that the departure airport times that you have booked with us, changes as a result of new slot times/new timetables etc which does and can happen at any time and is outside of our control.

6.2 DOCUMENTATION

Passports, Visas, Health Requirements and Driving Licence’s

You are responsible for the provision of all necessary valid documents including entry visas.

6.3 INSURANCE

We reserve the right not to accept bookings from clients who are not insured against such holiday or travel risks as we may from time to time specify.

6.4 HEALTH

Prior to travelling abroad, you are advised to study the information given in DHSS leaflet “Protect your Health Abroad” which is available on request. You should contact your local GP surgery for vaccination advice.

6.5 COMPLAINTS

Thankfully these are rare; however in the very unlikely event of anything not running to plan whilst on holiday, or you are dissatisfied with any aspect of it, you must report the fact locally to your hotel or your operators local representatives or suppliers.

In our experience most things can be resolved whilst you are on holiday to prevent your holiday being spoilt. If your hotel can’t fix the issue for you, you should contact the operator’s staff or follow the instructions in your travel documents to give the operator the opportunity to resolve it for you.

If you can’t reach the local agents/representatives, or things are still not satisfactory to you; call us or contact us here in the UK. We’d rather help put things right if we can while you are on holiday, rather than when it’s too late after your holiday!

Any complaints in respect of the travel product specified must be made in writing within 28 days of the end of the holiday or journey concerned. It is unreasonable to take no action whilst on holiday and then complain on your return.

As retail agents for our various suppliers we will pass your comments to them and forward to you their written response. As a guide a full response to any complaint should be given to you from the supplier within 28 days of them receiving your complaint.

APPLICATIONS FOR PRODUCTS AND SERVICES

Prices and details of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on the web site are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.

Prices are the tour operators lead in price and may be limited in availability. We will be able to provide you with a final price for your chosen dates and itinerary when you call or before you confirm your reservation.

Single Travellers – It’s a fact of life that holiday pricing is always based on two people sharing a room. Single supplements are available by calling us. We are pleased to offer a number of our hotels with no single supplement at various times of the year. Please call for details of which hotels that applies to in your destination.

In line with most travel companies our final price is based on payment by Debit Card, if you wish to pay by Credit Card we will be happy to accept major credit cards (Visa/ Mastercard) at a surcharge of 2%.

Booking fee £0-£50pp.

Once you make your reservation, we will send confirmation by post. Air inclusive package holiday bookings made by telephone will also receive a booking authorization form and where applicable an insurance waiver form. These should be returned as soon as possible to allow for swift release of travel documents. For late bookings or where you do not return the forms signed prior to departure, we will assume that you agree to the terms and conditions stated and that you are fully covered by adequate travel insurance.

COMMERCIAL USE

This web site is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to our customers and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that “client” provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy and Security Statement).

In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.

COPYRIGHT

The copyright in the material contained in this web site belongs to us, our partners or our licensed source.

For the purposes of a holiday booking transaction any person may copy any part of this material, subject to the following conditions:

-the material including text and images may not be used for any commercial purpose.

-the copies must retain any copyrights or other intellectual property notices contained in the original material.

-the products and technology or processes described in this web site or the actual content of the pages, may be subject to other intellectual property rights reserved by us or other third parties (and no license is granted in respect of those intellectual property rights).

-images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

CHANGES TO TERMS AND RECORDS OF AGREEMENT

We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners web site(s). It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or the relevant company with whom you contract.

DISCLAIMERS

Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.

We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price (as dictated at the time).

We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.

If any of these Terms and Conditions or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms and conditions shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Pearl King Travel (S993X), We act as The Global Travel Group plc in connection with the sale of travel products. Unless specified as the operator, The Global Travel Group plc is the agent of ATOL protected tour operators and other principals.

HEADINGS

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

JURISDICTION AND LAW

Unless otherwise specified, the products and services described in this web site are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this web site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make no representation that any product or service referred to on this or our partners web site is appropriate for use, or availability in other locations. The information and other materials contained in this web site may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These terms and conditions and any terms and conditions relating to products and services described in this web site shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

LINKS TO OTHER WEBSITES

Certain (hypertext) links may lead you to websites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such website. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

MONITORING OF PHONE CALLS/E-MAILS

Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this web site and email correspondence with us at the email addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

PRODUCT TERMS AND CONDITIONS

If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other Terms and Conditions which relate to any such product or service, i.e.  booking terms & conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, “products(s)” and “service(s)” shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for the purpose of either for the user’s express and/or implied purpose.  Nothing in these Terms and Conditions affects your statutory rights as a consumer.

TRADEMARKS

The images, logos and names on this web site identify us and our carefully selected partners.  Nothing contained in this web site shall be deemed to confer on any person, any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.

PRIVACY POLICY

What information do we and our partners monitor from you?

When you browse the site, the only way we and our partners can obtain any kind of personal information is if you submit it to us voluntarily.

We and our partners require you to supply personal information, including an email address when making a booking or when wishing to join our “e-mail” offer service.

When you book on or via our site, we and our partners need to know your name, email address, personal address, credit or debit card number and expiry date. This allows us to process and fulfill your order, and to notify you of your order status. We and our partners may also ask for your telephone number which enables us to contact you urgently if there is a problem with your booking.

We and our partners employ cookies (download of files to your PC to record your visits to the site) to measure site usage and related information.

How is your personal information used to benefit you?

This information is used to communicate with you and also to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs.

What do we do with your personal information?

We and our partners will process any information you give to us in accordance with the UK Data protection Act 1988 and this privacy policy.

We and our partners collect personal information (data) from customers at the time of booking or enquiry. Information about you and your travelling party will be held on our computers (and in other ways). The following explains how we and our partners handle your data and when we and our partners may disclose personal information.

Booking your travel arrangements or checking availability

We and our partners may need to process and pass information to hoteliers and other accommodation providers, tour operators and sub-contractors, e.g. airlines. We and our partners may also pass sensitive personal information to suppliers to cater for special needs, e.g. wheelchair assistance. Your data may be processed within the United Kingdom or overseas. Please note; data transferred outside the European Economic Community may not be subject to the same high standards of data protection legislation.

Supplying Insurance Cover

If applicable, we and our partners may need to pass your personal information to the insurer to arrange cover.

Information about products and services

We and our partners may transfer information to carefully selected businesses to keep you informed about their products and services. You may “opt-out” of our marketing database at any time by calling the telephone number on our website.

Prevention of fraud, debt tracing and collecting monies

We and our partners may use the data you provide for the purposes of financial control and debt recovery through outside agencies.

Business administration

We and our partners may utilize the information you provide for the purposes of administration,

customer service, business management, market research and analysis. We and our partners may monitor and/or record telephone conversations for security purposes and to improve customer service levels.

Prevention of crime

We and our partners may provide your information to public authorities, such as the police, customs, airline, airport and sea port authorities and immigration if required by them or as required by law.

By making a booking with us you are accepting this policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide us with their information (where applicable) and allow processing of the data.

Data Protection Statement

“In order for us to comply with the Data Protection Act 1998, we and our partners would like to advise you that the information you supply to us will be used to provide you with the products, offers and services you have requested. To do this we and our partners may have to share your details with our trusted partners and suppliers. This may also involve sending your details to countries that do not have an equal level of privacy legislation. Your details may also be used for improving our customer services, analysis and occasionally, for the prevention of fraud.”

Other important points to note

We and our partners may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We and our partners may also use this information in the future to measure the usage of advertising banners, and other “click through links” to and from the site.

We and our partners have security processes in place to ensure that our customers’ data is held in a central database and is not accessible by any authorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time.

Visitors to the site who subscribe to our email service or visitors purchasing products on the site may receive special offers, marketing information, promotional mailings and emails either from us or our specially selected travel partners/suppliers.

We and our partners will provide a summary of any personal information held upon request. The information will only be sent to the email address on file for the subscriber name associated with it.

Links to other websites and Principle Clause

We and our partners, our contractors, agents, owners, and employees cannot accept responsibility for the content or privacy policies of other web sites to which we and our partners may link and in all cases, it should be known that we and some of our partners act only as agent and not principal for the holiday services provided.

Changing your personal information

If you believe that we or our partners are storing incorrect details relating to you or you wish to change or remove them, please contact us on 0800 678 32320 or alternatively write to us at the below address. We will endeavour to correct them as soon as possible:-

Pearl King Travel
54 St James St,
Liverpool,
L1 0AB

Any future changes to our Privacy Policy

If we or our partners decide to change our Privacy Policy, we or our partners will post those changes on this page in order that you are aware of what information we and our partners collect, how we and our partners use it and under what circumstances we and our partners disclose it.

Finally, we and our partners advise you to always check all other site conditions relating to this website.

Registered Address: Pearl King Travel, 54 St James St, Liverpool L1 0AB.

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ATOL Protected.

Full ATOL protection for your peace of mind.

What does this mean for me?

  • If your travel company collapses while you are on holiday, the scheme will make sure you can finish your holiday and return home, without having to worry.
  • If the company collapses before you leave the UK, the ATOL scheme will provide you with a full refund for your holiday.

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